frequently asked questions

Frequently asked questions

It's not just you. Technology can be difficult and IS difficult for a lot of people.

Here are answers to some Frequently Asked Questions we receive at Student Affiars IT.

Or you can visit the OIT Help Center which will contain the answers to most questions about campus services, such as e-mailUCInetIDPasswordsand Internet Access.

Don't see your question? Didn't find your solution? Feel free to contact us at 949-824-2222 or sait-oithelp@uci.edu.

Better yet, submit a support request via UCI ServiceNow, a faster, more personalized way to resolve your issue.

Q
I'm having an issue with my computer! How can I get help?
A

As member of the Student Affairs division, your direct IT support team is the Student Affairs (SA) Help Desk or the Housing (HSG) Help Desk.

 

SERVICENOW:

The best way to reach us is by submitting and Incident Report through ServiceNow.

 

EMAIL:

To report an incident or issue with your computer via e-mail, please contact sait-oithelp@uci.edu, with a brief title of your issue in the subject line and a short description in the message body.

 

PHONE:

If you are unable to access ServiceNow or if this is an urgent matter, please call the help desk at (949) 824-2222.

Q
How do I access my Student Affairs account and log into the computer?
A

All Student Affairs employees have a unique account to access any workstation and shared network drives or file servers. This account will use your UCInetID and a unique password known only to you.

Remember: Do not share your password with anyone. Student Affairs IT will never ask you for your password. Please report any suspicious characters that attempt to do so.

If this is the first time using your account, you will need to reset your password from the temporary default. You will need to make sure your new password meets the security requirements listed below:

NEW PASSWORD SECURITY REQUIREMENTS

• Make sure your new password has at least 8 characters

• Include characters from at least 3 of the following 4 classes

1. Upper-Case Letters A, B, C, ... Z

2. Lower-Case Letters a, b, c, ... z

3. Numbers 0, 1, 2, ... 9

4. Special Characters !,$,#,%).  

Forgot your password?

Please call the OIT Help desk at (949) 824-2222 or e-mail oit@uci.edu to get assistance in a password reset.

Changing password by logging into a Student Affairs Computer

1. Please go to a computer and type in your UCInetID and the default credentials given to you
2. You will be prompted to reset your password
3. In the New Password and Verify Password fields, please enter in any password that meets the security requirements mentioned above.
Q
How do I access the shared File Server on a Windows Computer?
A

Many departments in Student Affairs share files over the network using a file server.

You will need to know the following information in order to move forward with this tutorial:

  1. Server Address
  2. Login credentials
    Username
    password
    Domain Name
    If this is your first time logging into your account in Student Affairs, please refer to your hiring/welcome documentation or contact saithelp@uci.edu for this information
  3. Share name (Not required, but will make the process easier for you)
Click on the start menu on your computer in Windows. startbutton
In the start menu that appears, click on Computer
startmenu

In the new explorer window that appears, type in \\[server.address.uci.edu]\ in the address bar at the top, where the [server.address.uci.edu] is the used by your department.

  • If you don't know your server address, please contact your department supervisor or the IT help desk at sait-oithelp@uci.edu
serveraddress
Depending on the account used to log into the computer, a pop-up window may or may not appear asking you to log in with a username and password. If it doesn't, please move onto step 7.
A pop-up window should appear asking you to log in with a username and password. If the username doesn’t match your ucinetid, click on Use another account loginwindow

Type in your account credentials similar to the picture below. Remember to check the box next to Remember my credentials if you don’t want to be forced to put in your password every time.

  • username = SA\[ucinetid]
  • password = [your password]
logincred

After you’ve successfully logged in, a window should pop up listing the different shares you have access to.

  • If you don’t see the share you should have access to, please call the help desk at x1786 or e-mail sait-oithelp@uci.edu.  
shares
Right-click on the share you want to permanently map to bring up the menu.
Then click on Map Network drive….
rclick
A window should pop-up resembling the picture below. You can choose any Drive letter you want, or stay with the default.
Make sure you check the box to Reconnect at logon and leave the other box unchecked.
Click Finish to finish mapping the drive.
reconnect
Now the drive should appear in the left sidebar under Computer and under Network Locations when you are in Computer success
Q
How do I access the shared File Server on a Macintosh or Apple Computer?
A

Many departments in Student Affairs share files over the network using a file server.

You will need to know the following information in order to move forward with this tutorial:

  1. Server Address
  2. Login credentials
    Username
    password
    Domain Name
    If this is your first time logging into your account in Student Affairs, please refer to your hiring/welcome documentation or contact saithelp@uci.edu for this information
  3. Share name (Not required, but will make the process easier for you)
Go to Finder. This can be done by clicking on the finder icon

finder

Click on Go in the top menu bar to expand the dropdown menu

Click on Connect to Server…

mac_connectserver

In the dialog box that opens up, type in the server address

Click connect

osxaddress
A box will open up asking for login credentials. Type in computer login and password. This will have your ucinetid as the username. mac_savecreds
There should be a drive icon on your desktop to the right side with the share name on it drive_icon
Right-Click on that icon and select Make Alias… alias

It should create an alias that looks similar to the icon named [SHARENAME] Alias

In the future, you can double-click on this alias to connect to the File Share faster.
mac success
Q
How do I install new software on a Mac Computer?
A

All Macintosh computers supported by Student Affairs IT have a program called the Managed Software Center.

It can be found in your computer's Applications folder

munki_icon

 

Munki

Q
How do I Install new software on a Windows Computer?
A

At this time, only IT Administrators can install software on Windows computers. Please contact the Student Affairs IT Help Desk or submit a ticket to ServiceNow or e-mail sait-oithelp@uci.edu

Q
The software I want isn't listed. How do I get it?
A

Please make a request to have the software added to our system using this form:

New Software Request (Requires UCI Google Apps account)

Q
How do I access my e-mail?
A

All Student Affairs Staff members have an Office 365 account for e-mail and calendaring. Students should already have access to UCI Google Services for Gmail.

For full information on UCI's email and calendaring services please visit this page: https://www.oit.uci.edu/help/email/

To log into your e-mail online, please visit: https://outlook.com/uci.edu/ and enter in the following the information to login (you may be re-routed to a custom UCI login portal):

username: ucinetid@ad.uci.edu

Password: your office 365 e-mail password given by IT

 

To configure your devices for your new Office 365 account, please visit this webpage:

Configuring E-mail and Calendar Software for Office 365

Q
I haven't found what I'm looking for
A

For further information on broader campus services please visit the OIT Help Center: https://www.oit.uci.edu/help/ 

If you're still experiencing issues or have further questions, please e-mail oit@uci.edu.