To submit a technical support request, please click on "Helpdesk" to the left.

The Helpdesk works best in Firefox, which should be the browser you're using anyway. (If you do not have Firefox, your first request should be for us to install it.)

Login with your UCInetID and password.

Primary Support Contacts have the ability to submit a request for staff in their department. After you login, just select a person under "Submit as" to indicate that you are submitting the request for that person.

After you login there will be 3 fields, all of which are required.

1. Type of Request
2. Description of the problem
3. The extention you can be reached at.

The first field has several categories from the pull down menu.

* Email Related
* Hardware
* Internet Connecton
* Other
* Printer Malfunction
* Server Malfunction
* Software Installation Request
* Software Malfunction
* System Backup Request
* System Delivery Request
* System Upgrade Request
* Virus/Spyware Related

Select one of the categories that best relates to your request.

In the second field, please give a description of the issue. If there are too many problems to mention, put something such as "too many problems." Someone will give you a call to discuss the issues...no task is too big!

In the last field, please give us the extention or phone number that is best to reach you at. We will call if we have questions.

Lastly, click Submit. Someone will attend to your request. We're here to help you. Use the Helpdesk so we can serve you faster.