Project Request Process

How do I submit a request?

Submit requests through JIRA, under the "Project Requests" project. If you do not have JIRA access, call us or submit a ticket through Tracks and we will get you setup.
Request a new project here


Process details

Customers requesting projects from Student Affairs IT must fulfill the following criteria in order for them to be completed:

  1. Customer must use JIRA to communicate features, requests, bugs, etc. If appropriate, a new project in JIRA will be created to handle this communication. Requests via email will not be considered.
  2. If the project is a web site, the customer must provide a final, approved high-fidelity mockup before work begins. If external parties are involved, the mock-up must be sent to them for approval before contacting SA IT.
  3. Customer must give specific dates that web sites or applications are due. Projects requested "ASAP" will not be considered.
  4. SA IT requires a minimum of 1 month to complete a simple web site*, 2 months for a complex web site or web application**.  Each project will have its own timeline, these are just minimum estimates.

* A simple web site is a static site with up to 10 pages with no dynamic parts (ie, no forms, logins, emails, etc)

** A complex site can include forms, and more complex logic.