I need help! What do I do?
Simply submit a ticket using our new system called ServiceNow. If you're already familiar with ServiceNow, please click the image below to login.
We will no longer be using the old help desk system to manage our tickets. If you need help, please submit a ticket to ServiceNow by clicking on the image above.
The following sections will show you how to file an incident report through ServiceNow.
1.If the links above are not functional, please go to https://uci.servicenow.com/ and login using your UCINetID and password.
If you choose to click on the link to the Student Affairs Incident Report directly, please go to the last Question Item on this page.
2. Once you have logged in to ServiceNow you should be brought to your personal homepage.
Your homepage should resemble the following image:
3. On your homepage, under the section titled “Can We Help You?", please click on the link labeled "Student Affairs Incident Report"
All valid UCInetIDs should be able to access ServiceNow. Your UCInetID is the first part of your e-mail address before "@uci.edu"
example: The UCInetID for firstname.lastname@example.org is saithelp
Please submit a request to email@example.com with your name, UCInetID, and department affiliation along with the issue you are having and the help desk will assist you in resolving it.
After clicking on Student Affairs Incident Report you will be brought to the following form:
* If the descriptions above the menus do not appear simply click on the arrow next to More†Information*
On this page please do the following: